Our eSIMs connect to partner networks at your destination, which your phone treats as roaming. That’s why data roaming must be on for the travel eSIM. You’ve already paid for your data, so turning roaming on for this line doesn’t add any charges.
Roaming on the right line
Turn roaming on for the travel eSIM and off for your home SIM. Roaming on your home SIM is what causes surprise bills.
iPhone
- Go to SettingsCellular (or Mobile Data).
- Under SIMs, tap your travel eSIM.
- Switch on Turn On This Line and Data Roaming.
- Go back, tap Cellular Data and choose the travel eSIM.
- Tap your Primary line and make sure its Data Roaming is off.
Samsung Galaxy
- Go to SettingsConnectionsSIM manager and set Mobile data to the travel eSIM.
- Go to SettingsConnectionsMobile networks and switch on Data roaming.
Google Pixel
- Go to SettingsNetwork & internetSIMs and tap your travel eSIM.
- Switch on Use SIM, Mobile data and Roaming.
- Tap your home SIM and switch off its Mobile data.
Other Android phones
Look for Data roaming or Roaming under SettingsMobile network or SettingsSIM cards, and make sure the travel eSIM is selected for mobile data.
Roaming is on but still no internet? Go through the troubleshooting steps.
